Privacy Policy
About This Privacy Policy
This Privacy Policy describes how Memorial Hospital of Sweetwater County, referred to in this policy as “Sweetwater,” “we,” “us” or “our,” collects, uses, discloses and protects personal information obtained through sweetwatermedicalcenter.com and the online services where this policy is posted.
This policy applies to general website activity, pharmacy inquiries, prescription-review requests, order-support communications and related online interactions. It does not apply to information collected by an independently operated dispensing pharmacy under that pharmacy’s own privacy notice.
When information is protected health information under HIPAA, the applicable Notice of Privacy Practices governs how that information may be used and disclosed. This website Privacy Policy does not replace a Notice of Privacy Practices provided by Sweetwater, a healthcare provider, a health plan or a dispensing pharmacy.
Personal Information We Collect
The information we collect depends on how a person uses the website and which services are requested.
| Category | Examples | How it is collected |
|---|---|---|
| Contact and identifying information | Name, date of birth, email address, telephone number, residential state and delivery address | Directly from the person using the service or an authorized representative. |
| Prescription and health information | Medication, dosage form, strength, directions, quantity, prescription image, prescriber details, allergies and relevant medication information | From the patient, authorized representative, prescriber or pharmacy workflow. |
| Order and transaction information | Requested product, availability status, final amount, transaction reference, delivery method and tracking information | From the patient, payment provider, dispensing pharmacy or delivery provider. |
| Communications | Questions, support requests, corrections, complaints and records of communications | When a person contacts Sweetwater or pharmacy support. |
| Website and device information | IP address, browser, device, referring page, pages viewed, timestamps and cookie identifiers | Automatically through the website and approved technology providers. |
How We Use Personal Information
We may use personal information to provide and administer the requested website or pharmacy-related service, including to:
- Receive and identify a prescription-review request.
- Authenticate prescription information and communicate with a patient or prescriber.
- Route information to an eligible pharmacy for pharmacist review.
- Confirm the intended product, availability, destination eligibility and final amount.
- Process an authorized transaction, pickup or delivery.
- Respond to questions, corrections, cancellations and order problems.
- Operate, maintain and secure the website.
- Comply with applicable legal, regulatory, accounting and recordkeeping obligations.
Prescription information and uploaded prescription files are not used to create unrelated advertising audiences or to advertise unrelated products.
How We Disclose Personal Information
We may disclose personal information to the following recipients when reasonably necessary for their authorized role:
- Dispensing pharmacies and pharmacists for prescription authentication, safety review, availability confirmation and dispensing.
- Prescribers and healthcare providers when prescription verification or clarification is required.
- Payment providers to process an authorized charge, reversal or refund.
- Delivery providers to complete an approved shipment.
- Technology, hosting and security providers that operate or protect approved systems on our behalf.
- Professional advisers when legal, accounting, compliance or security assistance is required.
- Government or regulatory authorities when disclosure is required or permitted by applicable law.
The pharmacy responsible for dispensing an approved prescription may provide its own privacy notice. Its prescription and dispensing records are controlled according to its legal role and applicable requirements.
Prescription and Payment Security
Prescription files and health information must be submitted through an approved secure process connected to the applicable pharmacy workflow. They should not be sent through a public comment, social-media message, ordinary contact form or unsecured email.
Payment information should be entered only through the payment process presented for an approved order. Sweetwater does not request a complete payment-card number through an ordinary prescription form, email or support message.
Payment processors, dispensing pharmacies and other service providers may collect information directly and may provide separate privacy terms describing their practices.
Cookies and Online Tracking
The website may use cookies and similar technologies for essential operation, security, preferences and measurement. Browser settings may allow a user to limit or delete cookies, although disabling essential cookies can affect website functionality.
Prescription-upload, registration, patient and authenticated pages are treated differently from general public pages because information entered or transmitted on those pages may identify a person and relate to healthcare or payment.
A cookie banner alone does not authorize disclosure of protected health information. Advertising pixels, session-replay tools and unnecessary third-party tracking technologies should not operate on prescription or patient-information forms unless their use has been specifically reviewed and lawfully authorized.
Your Choices and Privacy Requests
Depending on the information, the organization holding it and applicable law, a person may be able to request access, correction or deletion or ask for information about how personal information has been used or disclosed.
Requests involving a prescription or dispensing record may need to be sent directly to the pharmacy or healthcare provider responsible for that record. Rights involving protected health information are described in the applicable Notice of Privacy Practices.
We may need to verify identity and authority before responding to a request. Some information cannot be deleted when retention is required for pharmacy, healthcare, accounting, security or legal purposes.
Retention and Information Security
We retain information for as long as reasonably necessary for the purpose for which it was collected and for applicable pharmacy, healthcare, transaction, security, contractual and legal requirements. Retention periods vary according to the type of record and the organization responsible for it.
We use administrative, technical and physical safeguards appropriate to the nature of the information. These measures may include encrypted transmission, access controls, authentication, audit logging, staff permissions, secure backups and incident-response procedures.
No website, transmission method or storage system can guarantee absolute security. Suspected unauthorized access, disclosure or prescription-submission errors should be reported promptly through the contact information below.
Children and Authorized Representatives
The online prescription process is not intended for a minor to use independently. Information concerning a minor should be provided only by a parent, legal guardian or another person authorized to act for the patient and only through an approved process. We may request information necessary to verify that authority.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, privacy practices or legal obligations. The revised policy will be posted on this page with an updated date. Material changes may be communicated through an additional notice when appropriate.
Contact Us About Privacy
Questions about this Privacy Policy or requests for the correct privacy contact may be directed to:
Memorial Hospital of Sweetwater County
1200 College Drive
Rock Springs, WY 82901
Pharmacy telephone: (307) 352-8388
Website contact: Contact Sweetwater Medical Center. Do not include a complete prescription, payment-card number, password or unnecessary medical details in the initial message.